WARRANTY AND COMPENSATION POLICY
Purpose and Scope
Purpose:This Policy is made to protect the interests of Kyoto Japan Tire Corp. Ltd. (hereafter: Kyoto Japan) and its Distributor, Dealer and the end user. It shall help in coordinating and settling any disputes of the three parties, thus completing the services of Kyoto Japan.
Scope: This Policy is only applicable for the products manufactured and sold by Kyoto Japan
Principle and Laws of this Policy
This Policy is made as per the relevant Standards of the People's Republic of China issued by China Technology Supervision Bureau or relevant laws of the country of origin . It also combines the technical standard and regulations of Kyoto Japan Tire Corp. Ltd.
This Policy covers
Proper tire usage, manufactured by Kyoto Japan Tire Corp. Ltd. and sold by Kyoto Japan Tire (Switzerland) SA .
Manufacturing defects and workmanship for the period of 12 months from the date of invoice of the dealer to its customers and maximum 36 months from the date of shipment by Kyoto Japan.
If the tire fails during the use due to manufacturing defects, the user shall make the claim to the Distributor or Dealer within 2 days.
Distributor or Dealer shall provide the following information to Kyoto Japan within 7 days from the date of claim from the users:
Tire Size
Serial number
Purchase Invoice
Fitment date
Clearly marking the defected part of the tire
Claim Report or properly filled Claim Form issued by Kyoto Japan
Clear photo of the failed tire
Remained tread depth
Other required information
The claimed tires shall be kept in a safe place for after-sales person inspection, which shall make the report after assessment.
This Policy does not cover
Tread wear exceeds 50% of the original pattern depth;
The tire serial number is intentionally abraded or altered;
The claimed tire has been repaired, buffed, retreated or reproved;
The claim is due to misuse of the product and improper application (such as in case of irregular air pressure, overloading, excessive speeding, vehicle having mechanical defects, irregular and unstable rims, etc.);
The claimed defect is due to normal wear and tear of the tire;
The claimed defect is due to non-compliance with the provision of storage.
Manufacture Defects include To write only this no need of explanation and details
Tread, shoulder and sidewall separation, sidewall bubble, side wall splice, and ply separation etc
Bead separation
Radial crack
Breaker Edge separation
Inner liner
Compensation Policy
Replacement can be done when manufacture defect is found prior to use
Under the following circumstances, replacement can be executed free of charge when manufacture defect is found:
Tread wear less than 4 mm for TBB tires
Tread wear less than 3 mm for TBR tires
Tread wear less than 50% of original pattern depth for PCR tires
Tread wear less than 10% of original pattern depth for OTR tires
Remained pattern depth more than 6mm for LTB tires
Should the tread wear is out of the above specified, tread wear charge shall be imposed.
Tread wear measurement shall be according to international standard by specified tools.
For TBR tires, if sidewall bubble and tread wear less than 5 mm, compensation can be done; if more than 5 mm, no compensation;
If the user continues using impact tires caused by foreign object impact, Kyoto Japan shall not be responsible for any failure;
No compensation for any claimed tires without tire serial numbers;
No after-sales services shall be attended for those who fail in payment;
For any settled claimed tires, the trademark shall be buffed if the dealer wants to sell them; we have to cut or damage the tire and remove the serial number such tires should not be sold or reclaimed
Tread Wear Charge on
Tread wear charge (USD) =[ (Original Pattern Depth – Remained Pattern Depth)÷(Original Pattern Depth – Safe Pattern Depth)] x 100% x Selling Price (USD)
Safe Pattern Depth:
Truck and Bus tire: 3mm;
Light truck tire: 2 mm;
Passenger car tire: 1.5 mm
Claims shall be made to Kyoto Japan Tire Corp. Ltd. email: sales@kyotojap.com .